Last updated: November 3, 2026
PawPouch ("we", "us", "our") operates this online store. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our store or placing an order, you agree to the practices described here.
1. Information We Collect
- Contact and order details: your name, email address, phone number, billing and shipping address, and the items you order.
- Payment information: payments are handled by our secure payment processors. We do not see or store your full card number.
- Account information: if you create an account, your login details and preferences.
- Communications: messages, photos or reviews you send us, such as customer support emails or product reviews.
- Device and usage information: your IP address, browser type, device, pages viewed, and how you interact with our store, collected through cookies and similar technologies.
2. How We Use Your Information
- To process and fulfill your orders, including shipping and delivery.
- To send order confirmations, shipping updates and tracking numbers.
- To provide customer support and handle returns, exchanges and refunds.
- To request and display customer reviews.
- To send marketing emails or messages if you have signed up or agreed to receive them. You can unsubscribe at any time.
- To improve our store, products and advertising, and to prevent fraud and keep the store secure.
- To comply with legal obligations.
3. Who We Share Information With
We do not sell your personal information for money. We share it only as needed to run our store:
- Shopify, which hosts our store and processes orders and payments.
- Payment processors that securely process your payment.
- Suppliers, fulfillment and shipping partners. To fulfill your order, we share your name, shipping address, phone number and order details with our suppliers and shipping carriers so they can pack and deliver your items.
- Service providers and apps that help us run the store, such as email, customer review, analytics and customer support tools.
- Advertising and analytics partners. If we run ads or use analytics, those partners may collect information about your visit through cookies and pixels. You can opt out using the links below.
- Legal and safety. We may share information if required by law, to protect our rights, or to prevent fraud or harm.
4. Cookies and Tracking
We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our store is used, and measure and improve our advertising. You can control cookies through your browser settings, though some parts of the store may not work properly if you block them.
5. Customer Reviews and Photos
If you submit a review or photo, we may display it on our store or social media with your first name or initials. We will ask for your permission before featuring your photos publicly, and you can ask us to remove a review at any time.
6. How Long We Keep Information
We keep personal information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements, resolve disputes and enforce our policies.
7. Security
We use reasonable safeguards, and our store runs on Shopify's secure platform. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on where you live, you may have the right to:
- request a copy of the personal information we hold about you
- ask us to correct or delete your information
- opt out of marketing emails at any time using the unsubscribe link
- opt out of the sharing of your information for targeted advertising, including through our Your Privacy Choices page
- if you live in the UK or European Economic Area, object to or restrict certain processing and withdraw consent where we rely on it
To make a request, email us at bfatz0606@gmail.com. We may need to verify your identity first, and we will respond within the time required by law. We will not treat you differently for exercising your rights.
9. Children's Privacy
Our store is not directed to children, and we do not knowingly collect personal information from anyone under 13, or under the age of majority where you live. If you believe a child has given us personal information, contact us and we will delete it.
10. International Transfers
Our service providers may be located in other countries, so your information may be processed outside the country where you live. We take steps to protect it as required by applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a new "Last updated" date.
12. Contact Us
Questions about this policy or your information? Email us at bfatz0606@gmail.com.