Last updated: November 3, 2026
We want you and your pet to love your PawPouch order. If you are not happy with it, we're here to help.
30-Day Returns
You can request a return within 30 days of delivery. To be eligible, the item must be unworn, unwashed, and in its original condition with all tags and packaging.
How to Start a Return
- Email us at bfatz0606@gmail.com with your order number and the reason for the return.
- We will reply with return instructions and the return address.
- Ship the item back with tracking and keep your tracking number.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are sent to your original payment method within 5-10 business days. Your bank or card company may take additional time to post the refund.
Return Shipping
Customers are responsible for return shipping costs, except when the item arrives damaged, defective, or is not the item you ordered. Original shipping fees are non-refundable.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and photos of the problem. We will send a replacement or a full refund, including return shipping if needed.
Sizing Exchanges
If the size doesn't fit, contact us within 30 days of delivery and we will help you exchange it for a different size, subject to availability.
Items We Can't Accept Back
We can't accept returns of items that have been worn, washed, altered or damaged after delivery, or returns requested more than 30 days after delivery.
Questions?
Email us at bfatz0606@gmail.com and we will get back to you as soon as we can.