How long will my order take to arrive?
Orders are processed within 1-3 business days and delivery usually takes 7-15 business days after your order ships. See our Shipping Policy for details.
Will I get a tracking number?
Yes. When your order ships, we email you a confirmation with a tracking number.
What is your return policy?
You can return unworn, unwashed items within 30 days of delivery. See our Return & Refund Policy for how it works.
What if the size doesn't fit?
Contact us within 30 days of delivery and we will help you exchange it for another size, subject to availability.
What if my order arrives damaged or incorrect?
Email us within 7 days of delivery with your order number and photos, and we will send a replacement or a full refund.
What pets can ride in the hoodie?
The Santa Paws Pet Carrier Hoodie is made for kittens and small pups. If you are unsure whether your pet will fit, email us with your pet's size and we will help.
Is it safe for my pet?
Please always supervise your pet while it is in the hoodie, make sure it is comfortable, and stop use if it seems uneasy. See our Terms of Service for more.
Can I change or cancel my order?
Email us as soon as possible with your order number. We can only change or cancel an order before it has shipped.
How do I contact you?
Email us at bfatz0606@gmail.com and we will get back to you as soon as we can.